We go beyond traditional threshold-based monitoring by integrating metrics, logs, and other telemetry with AI-powered, anomaly-based detection. Combined with dashboards and other visualizations, we are able to quickly respond to issues, typically before they impact end users. This proactive stance is backed by a commitment to fine-tune our monitoring strategies over time, in close collaboration with you.
At Rhythmic, our Workload Monitoring & Incident Response Service is structured to offer comprehensive coverage of your systems, with a blend of standard practices and unique Rhythmic innovations.
How we do it:
Monitoring Configuration & Management
We start by setting up a dedicated monitoring environment using tools like Datadog, tailored specifically to your needs. This includes baseline dashboards, integration with key services, and synthetic monitors that simulate user interactions from various global points. Competitors might offer similar setup services, but Rhythmic’s unique touch comes from our continuous refinement process. We’re not just setting up; we’re constantly tuning and adapting based on your evolving workload characteristics and historical incident data.Execution
We oversee scheduled jobs and processes, ensuring they execute flawlessly in line with your standard operating procedures. We work closely with you to understand, clarify, and improve existing procedures. This ensures our team has insight into each job to minimize escalations.Incident Management
Our team is on the front lines, ready to triage, investigate, and remediate alerts. For critical issues, we have an expedited response process to meet stringent service levels. The distinction lies in our tiered support structure, offering both broad initial support and deep technical expertise for more complex infrastructure issues.Problem Management
After an incident, we conduct thorough root cause analyses, recommend monitoring improvements, and suggest code or architectural changes to enhance reliability. We not only participate in, but also respect and integrate into your postmortem processes, ensuring cohesive and comprehensive problem resolution. And if you don’t have your own process, we use our own and share what we learned with you.
Great, predictive monitoring is coupled to our Incident Response process, which gives you access to 24×7 coverage backed by our Service Level Agreements (SLA). Whether it’s a critical alert that demands immediate attention or a more routine issue, our team is equipped to handle incidents with precision. When direct remediation is not possible, we have established escalation procedures to ensure that the right parties are engaged quickly and efficiently.
Our Approach to Workload Monitoring
Rhythmic’s Workload Monitoring & Incident Response is designed to keep a vigilant eye on the reliability, performance, and availability of your critical systems.
By utilizing cloud-native monitoring tools and modern methodologies, we ensure that your applications and infrastructure operate smoothly and reliably.
Our approach involves setting up comprehensive monitoring that adapts to the unique needs of your applications, whether they’re built on AWS Managed Services, server-based, containerized, or serverless architectures—or more often than not, a little of each.
Our Workload Monitoring Service Is For…
Any organization where uptime is critical, and customer satisfaction is paramount. As your infrastructure grows the complexity of ensuring everything runs smoothly grows also and traditional monitoring solutions will no longer suffice. We not only help you keep pace, but we anticipate and prevent issues before they affect your users. If you’re seeking to transform your monitoring from a reactive task to a strategic asset, our Workload Monitoring & Incident Response Service is designed for you.
Young companies looking to establish a solid monitoring foundation, setting the stage for scalable growth.
Growing and established organizations seeking customizable monitoring solutions that adapt to increasing complexity and scale.
Larger companies with robust internal capabilities looking to benefit from our advanced monitoring and incident response, adding an extra layer of assurance to existing operations.
Organizations with critical business applications running on evolving infrastructure, needing careful oversight and peace of mind knowing that experts are watching your systems 24×7.
If you need help with Workload Monitoring & Incident Response, fill out the form to connect with our team.