Managed Operations

Managing an application infrastructure is often more demanding than your in-house team can handle. And constant system monitoring, log analysis and security review requires a different approach than most enterprise support teams offer.

Our operations team can save you money by blending dedicated resources with shared support teams for after-hours operations. We begin each engagement by developing a detailed operations guide that defines maintenance procedures and schedules, security requirements, monitoring systems and more. We work with developers to learn how to handle routine and non-routine issues that may occur in even the most custom of applications. Our granular monitoring system is built based on your system’s specifications, so it helps identify issues before they’re noticed. Finally, we assign a team to be at your service and provide communications detailing our activities.

Our clients have access to 24/7 monitoring, management and help desk for systems both inside and outside our data center. Have customizations? We’ll deploy them. If your system needs attention, our monitoring system will alert us and we’ll take care of it. And of course, we’re here all day, every day if you have questions or need assistance. Allowing us to provide operations support allows you to save some money, making your solutions more competitive.

Capabilities

  • 24x7 coverage with SLA response times as low as 15 minutes
  • Monitoring from multiple locations
  • Systems can be in your facility or ours
  • Compliance with PCI-DSS and HIPAA
  • Support for systems with NIST 800-53 control requirements

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Contact us today to see how we can help you.