Infrastructure Management

Modern, DevOps oriented infrastructure management is often more demanding than your in-house team can handle. Continuous, 24x7 system monitoring, log analysis and security review requires a different approach than most enterprise support teams offer, particularly when part of a high velocity Agile environment.

Our infrastructure management team saves you money by blending dedicated resources with shared support teams for after-hours operations. We begin each engagement by developing a detailed operations guide that defines maintenance procedures and schedules, security requirements, monitoring systems and more. We work with your developers and engineers to learn how to handle routine and non-routine issues that may occur in even the most custom of applications. Our granular monitoring system is built based on your system’s specifications, so it helps identify issues before they’re noticed. Finally, we assign a team to be at your service and provide communications detailing our activities.

Our clients have access to 24/7 monitoring, management and help desk, and we support systems in all major cloud providers, in a data center environment, and in our own data center. We’re here all day, every day if you have questions or need assistance. Allowing us to provide operations support allows you to save some money, making your solutions more competitive.

Capabilities

  • 24x7 coverage with SLA response times as low as 15 minutes
  • Monitoring from multiple locations
  • Systems can be in your facility or ours
  • Compliance with PCI-DSS and HIPAA
  • Support for systems with NIST 800-53 control requirements

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Contact us today to see how we can help you.