| Monitored | Managed | DevOps | |
|---|---|---|---|
| Account Management | |||
| Cost Optimization |  |
|
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| Quarterly Architecture Reviews | |
|
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| Monthly Operations Reports | |
|
|
|
Audit & Compliance Support Additional fees for audit/compliance based on requirements and application environment |
|
|
|
| Assigned Account Manager | |
|
|
| Performance & Availability Monitoring | |||
| Up/Down, Threshold and Pattern Alerting | |
|
|
| ELK Logging Dashboards | |
|
|
| CloudWatch Metric Graphing | |
|
|
| Custom Application Metrics | |
|
|
| Security Monitoring | |||
| AWS GuardDuty Monitoring | |
|
|
| Vulnerability Reporting (AWS Inspector) | |
|
|
| AWS CloudTrail Monitoring w/Rule Library | |
|
|
| 24/7 SOC Monitoring & Response | |
|
|
| OS Security Event Monitoring | |
|
|
| AWS Config Rule Library | |
|
|
| AWS/Kubernetes Security Event Monitoring | |
||
| Incident Response | |||
| On Call Engineering | |
|
|
| 24/7/365 Monitoring & Support NOC | |
|
|
| Major Incident Handling | |
|
|
| Response Time SLAs | |
|
|
|
Custom Application SLAs SLAs defined after minimum 90 day monitoring period |
|
||
| DevOps & Automation | |||
| Deployment Automation | |
||
| Infrastructure as Code | |
||
| Build Pipeline Creation | |
||
| Engineering Support & Guidance | |||
|
AWS Tier 1 Support Rhythmic must be registered account reseller to provide AWS support |
|
|
|
|
AWS Solution Architect Support Bundled hours per month based on plan, hourly thereafter |
|
|
|
| Assigned Lead Engineer | |
||
| Scrum-Integrated Engineers | |
||
| Configuration Management | |||
| Secure AWS, OS Templates | |
|
|
| Vulnerability Management | |
|
|
| Patch Management | |
|
|
| Configuration Drift Monitoring | |
||
| Change Management | |||
| Runbook Creation | |
|
|
| Approval Workflows | |
|
|
| Release/Deployment Management | |
