AWS Managed Services Breakdown
| Monitored | Managed | DevOps | |
|---|---|---|---|
| Account Management | |||
| Cost Optimization |  |
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| Quarterly Architecture Reviews | |
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| Monthly Operations Reports | |
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Audit & Compliance Support Additional fees for audit/compliance based on requirements and application environment |
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| Assigned Account Manager | |
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| Performance & Availability Monitoring | |||
| Up/Down, Threshold and Pattern Alerting | |
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| ELK Logging Dashboards | |
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| CloudWatch Metric Graphing | |
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| Custom Application Metrics | |
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| Security Monitoring | |||
| AWS GuardDuty Monitoring | |
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| Vulnerability Reporting (AWS Inspector) | |
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| AWS CloudTrail Monitoring w/Rule Library | |
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| 24/7 SOC Monitoring & Response | |
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| OS Security Event Monitoring | |
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| AWS Config Rule Library | |
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| AWS/Kubernetes Security Event Monitoring | |
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| Incident Response | |||
| On Call Engineering | |
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| 24/7/365 Monitoring & Support NOC | |
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| Major Incident Handling | |
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| Response Time SLAs | |
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Custom Application SLAs SLAs defined after minimum 90 day monitoring period |
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| DevOps & Automation | |||
| Deployment Automation | |
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| Infrastructure as Code | |
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| Build Pipeline Creation | |
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| Engineering Support & Guidance | |||
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AWS Tier 1 Support Rhythmic must be registered account reseller to provide AWS support |
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AWS Solution Architect Support Bundled hours per month based on plan, hourly thereafter |
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| Assigned Lead Engineer | |
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| Scrum-Integrated Engineers | |
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| Configuration Management | |||
| Secure AWS, OS Templates | |
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| Vulnerability Management | |
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| Patch Management | |
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| Configuration Drift Monitoring | |
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| Change Management | |||
| Runbook Creation | |
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| Approval Workflows | |
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| Release/Deployment Management | |
